Our Partners worldwide
Our partners guarantee comprehensive after-sales service in your local language and extensive spare parts warehouses, worldwide.
In this way we ensure that you always receive optimal support.
USA/ Canada
Scan American Corporation
9505 N. Congress Ave.
Kansas City, MO 64153
USA
Email: symex@scanamcorp.com
Phone: +1 816 880 9321
Website: scanamcorp.com
Available trial systems:
- Mixing and homogenizing system:
CML 4 Liters - Mixing and homogenizing system:
CML 60 Ex Liter - Powder Mixer
CPM 200 Ex Liter
Japan
Mutual
9th floor, Osaka JA Bldg. 1-2-5 Nishi-Tenma
Kita-ku, Osaka city, 530-0047
Japan
Phone: +81 663 158 610
Website: mutual.co.jp
Available trial systems:
- Mixing and homogenizing system:
CML 30 Liters
South Korea
BOB Korea Ltd.
A-616, 52, Chungmin-ro, Songpa-gu,
Seoul, Republic of Korea
Email: sales@bobtd.com
Phone: +82 2 406 5254
Website: bobtd.com
France
TTS Transfert Tech Service
26 Lisbon Street
75008 Paris
France
Email: transferttechservice@free.fr
Phone: +33 01 4 225 59 50
Germany
symex GmbH & Co. KG
Lengstraße 10
27572 Bremerhaven
Germany
Email: sales@symex.de
Phone: +49 471/98-401-0
Available trial systems:
- Mixing and homogenizing system:
CML 4 Liters - Mixing and homogenizing system:
CML 30 Ex Liter - Mixing and homogenizing system:
CML 125 + PM 80 Ex - Powder Mixer
CPM 200 Ex Liter
China
Mr. David Ren
No. 399 Jufeng Road, Pudong Shanghai
China, PC: 200129
Email: for-ren@163.com
Phone: +86 138 1721 5255
Israel
Interprocess Ltd.
3a Pinchas Lavon St.
34951 HAIFA
Israel
Email: interp@interp.co.il
Phone: +972 482 600 10
Website: interp.co.il
Argentina
Drescher Asociados SRL
Zapiola 3535
C1429ANM Buenos Aires
Republic of Argentina
Email: andres@drescher.com.ar
Phone: +54 114 701 62 00
Brazil
PHARMOTECH Importação e Exportação Ltda.
Alameda Comendador Dr. Santoro Mirone, 1005
Joya Countryside Resort
Indaiatuba/SP I CEP 13.347-300
Brazil
Email: j.moco@pharmotech.com.br
Phone: +55.19.3935-6133
Website: pharmotech.com.br
Maintenance
Tailor-made maintenance including documentation and warranty for your mixing and homogenizing systems.
Advantages of a maintenance contract
- Reliability for smooth operation.
- Longer Product lifetime
- Cost efficiency and transparent pricing.
- Maintenance work is fully documented and knowledge is preserved.
- Comprehensive warranty on maintenance and repair work.
- Use of original symex spare and wear parts.
Predictive Maintenance
- Condition and performance monitoring during operation.
- Statistics and push notifications about status changes and maintenance requirements.
- Maintenance and updates can be planned in a timely manner and spare parts can be procured.
- Creation of service plans and assembly drawings with the locations of individual components.
- Creating content for service kits based on “as installed” terms.
- Complete documentation of the measures.
- Traceability and transparency of the materials used.
- Plannable and predictable system usage throughout the entire product life cycle.
- Identifying opportunities for improvement in system usage and efficiency.
Training
Make the most of your mixing system. We offer you a comprehensive range of training courses in theory and practice.
Training concept
- On-site training: Flexibility through training directly at your premises or in ours.
- Multilingual offers: Our training courses are offered in German, English, French, Russian and Portuguese.
- Flexible training times: Even outside regular working hours
- Training material and certificate: Handout with all training materials and accompanying documents as well as training certificate for each participant.
Training Overview
- Basic training for mixing and homogenization technology.
- Production support after commissioning
- Customer-specific operator training
- Maintenance training
- Training for product and process developers
- Scale-up training
- Training for process optimization and efficiency improvement
Engineering
Service engineering – extensions, upgrades and modernizations of existing plant systems.
Retrofit Services
- Expand, upgrade and modernize with the latest technologies and innovations
- Technical advice for all process, control and service questions
- Technical and process engineering training
- Consulting for process and procedure optimization
- Troubleshooting with remote maintenance support
- Conversions and upgrades of existing mixing systems (third-party products)
- Implementation of mixed systems when changing location (turnkey service)
- Customized special solutions
Software Services
- Standardized and customized VPN solutions.
- Access to electronic spare parts for current and discontinued software products.
- We develop innovative replacement strategies for software solutions that are no longer available.
- Creating and managing backups for PC, PLC and HMI systems as well as developing effective backup strategies.
- Support in the analysis of software processes to identify errors and exploit optimization potential.
- Integration and support of software solutions in supply systems, MES and data acquisition.
- Analysis of software states.
Qualification GMP and FDA compliant
Validate safely, quickly and successfully – the GMP-compliant symex qualification packages as part of the turnkey solution.
Qualification packages
- Basis, suitable for all mixing systems.
- Standard, aimed at all standard mixing systems in the cosmetics industry.
- Advanced, offers an extended scope of testing and documentation for cosmetic and pharmaceutical plants
- Pharma, has the highest level of testing and documentation for pharmaceutical plants.
- Individual qualification scope adapted to customer requirements.
The symex qualification process
- Customer Requirements (URS): Is the starting point of the qualification process, specific customer requirements are defined.
- Design Qualification (DQ): The functional specification (FS) is created and describes the requirements of the system.
- Design Specification (DS): Detailed elaboration of the design requirements.
- Mixing System manufacturing (SB): Manufacture of the systems according to the previously defined specifications in our production.
- Installation Qualification (IQ): Checking the system for correct installation.
- Functional Qualification (OQ): Functional test to see whether the system is working as intended.
- Performance Qualification (PQ): Performance of the systems is validated under real conditions.
Scale-Up
The symex scale-up system – safe and without experiments from the laboratory / pilot plant to production.
Benefits
- Scale up without trial and error.
- Systematic profiling of all participating mixed systems.
- Fast scaling with little profiling effort.
- Applicable to symex systems and mixing systems from other manufacturers.
- Detailed step-by-step application description.
- Scaling Matrix – Safe, fast and easy to use.
- FDA compliant process.
- Can also be used reliably beyond the ratio of 1:10.
- Analytical determination of physical and process engineering limits (scale-down).
- Scientific basis with over 30 years of guaranteed success.
Scalable processes
- Homogenizing
- Mixing
- Homogenizing
- Tempering
- Raw material additions
- Cleaning
Service Team
Service Team
Our entire service and after-sales team
is at your disposal.
Email: service@symex.de
Phone: 0471 98401-84
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